Technical Support Engineer

3 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Proven Arabia Full time

Key Responsibilities

VIP Account Management
  • Act as the primary point of contact for VIP customers ensuring their needs are met and their expectations are exceeded.
  • Build and maintain strong trusted relationships with key clients to foster longterm partnerships.
  • Understand customer business objectives and provide tailored solutions to meet their specific requirements.

Technical Support & Consultation
  • Provide technical expertise on fleet management systems GPS tracking devices and related components.
  • Troubleshoot and resolve technical issues related to hardware software and system integration.
  • Guide customers through the installation configuration and optimization of our products and services.

Customer Requirements Handling
  • Collaborate with internal teams (e.g. sales engineering and operations) to ensure seamless delivery of services.
  • Gather and document customer feedback to drive product and service improvements.
  • Proactively identify opportunities to expand services or upsell based on customer needs.

Training & Enablement
  • Conduct training sessions for customers on the use of fleet management systems and GPS tracking tools.
  • Create technical documentation FAQs and guides to support customer selfservice.

Qualifications
  • Bachelor s degree in Engineering Information Technology Business Administration or a related field.
  • Proven experience in account management technical support or a similar role preferably in the technology telematics or automotive industry.
  • Strong technical knowledge of GPS tracking systems fleet management software and related hardware.
  • Excellent communication and interpersonal skills with the ability to explain technical concepts to nontechnical audiences.
  • Problemsolving mindset with a focus on delivering exceptional customer service.
  • Proficiency in CRM software and other relevant tools.

Preferred Qualifications
  • Experience in the vehicle tracking or fleet management industry.
  • Knowledge of telematics and IoT (Internet of Things) technologies.
  • Familiarity with installation processes for GPS tracking devices and related components.
  • Multilingual abilities (if applicable to your customer base).



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