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Account Experience Specialist

1 week ago

Riyadh, Ar Riyāḑ, Saudi Arabia Talaat Moustafa Group Saudi Full time
About the Role

The Account Experience Specialist will be responsible for delivering and maintaining excellent customer experiences across all touchpoints. This includes managing customer interactions, resolving issues, and implementing process improvements to enhance overall customer satisfaction.

Responsibilities
  • Manage customer relationships through proactive outreach and issue resolution.
  • Analyze customer feedback and behavior to identify trends and areas for improvement.
  • Collaborate with internal stakeholders to develop and implement customer experience strategies.
  • Develop and maintain knowledge of CRM technologies and best practices.

Requirements:

  • Bachelor's degree in Business Administration, Marketing, or a related field.
  • Minimum 5 years of experience in a customer-facing role.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.