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Hotel Service Ambassador

1 week ago

Riyadh, Ar Riyāḑ, Saudi Arabia Crowne Plaza Riyadh RDC Hotel & Convention Center Full time

At Crowne Plaza Riyadh RDC Hotel & Convention Center, we are committed to delivering exceptional guest experiences. As a Guest Experience Coordinator, you will play a key role in supporting our concierge team in providing personalized and efficient service to our guests.

Job Description:
  1. Deliver exceptional guest service by assisting guests with various inquiries and requests.
  2. Provide recommendations for dining, entertainment, activities, and local attractions based on guest preferences.
  3. Making reservations for dining, spa treatments, transportation, events, and tours.
  4. Arrange for timely and comfortable transportation, such as taxis, private cars, and airport transfers.
  5. Handle guest requests for special accommodations, amenities, or services, such as flowers, gifts, or tickets.

Requirements:

  • Previous experience in a concierge, front desk, or customer service role within the hospitality industry is preferred.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and multitasking abilities.
  • Demonstrated knowledge of the local area, including attractions, dining options, and events.
  • Ability to work well under pressure in a fast-paced environment.
  • Strong interpersonal skills with a friendly and approachable demeanor.
  • Flexibility to work various shifts, including nights, weekends, and holidays.