Event Sales Manager

6 days ago

Riyadh, Ar Riyāḑ, Saudi Arabia Mandarin Oriental Hotel Group Full time
  • It is part of your role to understand and disseminate/communicate all corporate and hotel policies and standard operating procedures to the colleagues.
  • MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, and with all rules, regulations and other requirements.
  • It is part of your strategy to fully understand and support in all aspects the Mandarin Oriental, Al Faisaliah Riyadh Human Resources Strategic Policy.
  • It is part of your role and your responsibility to fully support all learning and development activities.
    • On The Job trainers and trainings.
    • Group Training Technique trainers and trainings.
    • Update and maintain a complete Training Matrix for your department.
    • Update and maintain Job Description and Job Specification Matrix your department.
  • Ensure the colleagues career path and development needs are being prioritised and documented in accordance with the MO Profile online system.
  • Hold monthly meetings with all colleagues to assure they have a forum to voice any concerns or challenges and share departmental and hotel information.
  • You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.
  • Use of the hotel's network, computers or internet access which is in the hotel's view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.
  • Support and adhere to all policies & procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.
  • Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site.
  • Mandarin Oriental, Al Faisaliah Riyadh has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.
  • Act as a hotel ambassador at all times.

To carry out any additional duties requested by management, related to hotel operational activities.

  • Overall Duties:
  • Satisfies the needs of the clients whilst optimizing hotel revenue through strategic yield management and up selling of hotel facilities and services.
  • Works closely with the hotel sales team to achieve monthly sales target.
  • Works closely with Banqueting Operations team to ensure customer satisfaction and return business.
  • Sends all correspondence to clients regarding banquet events, such as proposals, confirmations, contracts and amendments.
  • Conducts site inspections, client entertainment and familiarization visits.
  • Establishes and maintains files of major accounts and bookings and ensures all maintained in the accounts management system.
  • Establishes parameters, quotes and negotiates prices with customers for group business.
  • Ensures that selling strategies are adhered to during negotiations and maximizes up selling opportunities whenever possible.
  • Understands the overall market, including competitors strengths and weaknesses, economic trends, supply and demand and knows how to sell against them.
  • Gains understanding of the property's primary target customer and service expectations; serves the customer by understanding their business, business issues and concern to offer better business solution.
  • Departmental Duties:
  • Ensures all requests are handled in the time frame set by the company.
  • Ensures that the information and information security equipment assets are secured as effectively as practically possible to ensure the confidentiality, integrity and availability of the information assets.
  • Customer Focus:
  • Supports customer loyalty and property's brand standards by delivering service excellence throughout each customer experience.
  • Services our customers in order to grow share of the account.
  • Builds strong relationships with customers, guests and colleagues in order to gain full understanding of their needs and work to serve them effectively.
  • Sets a positive example for Sales, Reservations and Conference Sales colleagues.
  • Handles guest complaints and disputes.
  • Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction.
  • Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.
  • Colleague Relations:
  • Ensures an excellent working relationship with all colleagues within the hotel.
  • Utilizes all available on the job training tools for colleagues.
  • Administrative Duties:
  • Attends weekly Conference & Events meeting with Operational team to communicate all new events and existing ones.
  • Attends weekly and monthly department meetings and prepares account performance accordingly.
  • Ensures all files are up to date with all latest booking information and all inputs in system are entered in compliance with company standards.
  • Additional Duties:
  • Conducts site visits as required by hotel operation.
  • Participates in Client Entertainment with Sales Department as required.
  • Joint Sales calls with team as required.

Sustainable Responsibilities:

  • This role involves implementing eco-friendly practices, educating guests/colleagues on sustainable initiatives, and continuously seeking ways to minimize the hotel's environmental footprint.
  • Knowledge of waste sorting and recycling procedures. Energy Conservation: Water Conservation.
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