Hotel Service Manager

1 week ago


Riyadh, Ar Riyāḑ, Saudi Arabia SOFITEL Full time
Job Summary

We are seeking a highly skilled Hotel Service Manager to join our team at Sofitel. This is an exciting opportunity for a seasoned hospitality professional to lead our guest services department and provide exceptional experiences for our discerning guests.

About the Role
  • Key Responsibilities:
  • To ensure that all guests receive a warm welcome and are provided with personalized service throughout their stay.
  • To oversee the Concierge operations, including the bell desk and doormen, and ensure that they are providing excellent service.
  • To manage the Concierge logbook and ensure that it is up-to-date and accurate.
  • To conduct daily line-ups with the Concierge team and review tasks and activity.
  • To attend inter-departmental meetings and represent the Concierge team.
  • To share daily activity highlights with the Front Office Manager.
  • To promote the Accor loyalty programs and build strong relationships with guests.
  • To be an ambassador of the Concierge and the hotel, both in and outside of work.
Qualifications
  • Requirements:
  • To be an active member of Les Clefs d'Or (Golden Keys Society).
  • Luxury five-star experience necessary.
  • Prior formalized training as a butler is highly regarded.
  • Strong leadership qualities, interpersonal, and communication skills.
  • Attention to detail, responsibility, organization, and reliability.
  • Interpersonal and problem-solving abilities.
  • A high level of integrity, enthusiasm, dedication, and support for continuous improvement.
  • To be a self-starter, coach, and mentor who can inspire the team to perform.


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