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Quality Assurance Specialist

2 months ago

Riyadh, Ar Riyāḑ, Saudi Arabia Marriott International, Inc. Full time

Job Summary

We are seeking a Quality Assurance Specialist to join our team at Marriott International, Inc. The successful candidate will be responsible for conducting quality assurance monitoring, providing consistency of quality assurance process, and recognizing customer needs quickly.

Key Responsibilities

  • Conduct quality assurance monitoring to ensure consistency of quality assurance process
  • Recognize customer needs quickly to determine if Customer Care associates respond to guest needs in an accurate, courteous, and professional manner
  • Deliver and implement department training and quality assurance initiatives
  • Monitor the progress of Quality Assurance Analyst work on a regular basis
  • Serve as subject matter expert and participate in the development of associate training and review material

Requirements

  • At least 1 year of supervisory experience required
  • High school diploma or G.E.D. equivalent
  • At least 6 months related experience

About Us

Marriott International, Inc. is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.