Head of Customer Experience

5 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia شركة درعه للتجاره Full time
Key Responsibilities

The Head of Customer Service will be accountable for:

  1. Fostering a customer-centric culture throughout the organization
  2. Ensuring service metrics are met and exceeded
  3. Bridging the gap between customers and various departments
  4. Driving systemic improvements in service quality
  5. Addressing and resolving escalated customer complaints and disputes
  6. Collaborating with other departments to enhance overall customer satisfaction


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