Head of Customer Experience
5 days ago
The Head of Customer Service will be accountable for:
- Fostering a customer-centric culture throughout the organization
- Ensuring service metrics are met and exceeded
- Bridging the gap between customers and various departments
- Driving systemic improvements in service quality
- Addressing and resolving escalated customer complaints and disputes
- Collaborating with other departments to enhance overall customer satisfaction
-
Head of Customer Experience
5 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Deraah Trading Company Full timeDeraah Trading Company is committed to delivering exceptional customer experiences, and we are seeking a talented Head of Customer Experience to lead this effort. As a key member of our team, you will be responsible for developing and executing strategies to enhance customer satisfaction, analyzing customer feedback, and driving systemic improvements in...
-
Head of Customer Experience Strategy
5 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Cisco Systems, Inc. Full timeAbout the RoleCisco Systems, Inc. is seeking a highly skilled and experienced Head of Customer Experience Strategy to lead our customer experience team in driving business growth through exceptional service delivery and strategic partnerships.We are looking for an individual who can develop and implement effective strategies to enhance customer engagement,...
-
Head of Customer Support
4 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia J&J Family of Companies Full timeJob SummaryThe Head of Customer Support is responsible for leading the customer support function at J&J Family of Companies. This role requires a strong focus on delivering exceptional customer experiences, building strong relationships with customers, and driving business growth through effective customer support.Key Responsibilities:Develop and implement...
-
Head of Digital Experience
5 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Salam Full timeSalam is seeking a seasoned Head of Digital Experience to lead the development of our mobile applications and digital platforms. The ideal candidate will have a strong track record of delivering high-quality digital products that exceed user expectations.About the JobDevelop a deep understanding of our users' needs and preferences through user research and...
-
Head of Brand Experience
5 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Tahaluf Full timeJob DescriptionThe Head of Brand and Content will be responsible for leading a team of 11, including 3 direct reports, and reporting directly to the Marketing Director. Your key responsibilities will include:Leveraging data and insights to inform brand and content strategies that drive business growth and customer engagement.Developing and executing...
-
Head of Customer Service
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia شركة درعه للتجاره Full timeOverview: The Head of Customer Service plays a crucial role in enhancing customer satisfaction by leading and managing the customer service department within the organization. This leadership position entails developing strategies to improve customer interaction, directing a team of customer service professionals, and implementing technologies and processes...
-
Head of Customer Service
1 week ago
Riyadh, Ar Riyāḑ, Saudi Arabia Deraah Trading Company Full timeGet AI-powered advice on this job and more exclusive features.Overview: The Head of Customer Service plays a crucial role in enhancing customer satisfaction by leading and managing the customer service department within the organization. This leadership position entails developing strategies to improve customer interaction, directing a team of customer...
-
Head of Store Experience
14 hours ago
Riyadh, Ar Riyāḑ, Saudi Arabia Six Flags Qiddiya City Full timeKey ResponsibilitiesThe Head of Store Experience will be responsible for creating an exceptional shopping experience for our customers. As a senior member of our team, you will be responsible for developing and executing strategies to drive sales growth and improve customer satisfaction.Main Responsibilities:Develop and execute plans to create an exceptional...
-
Customer Experience Head
5 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Independent Food Company Full timeDream Job AlertIf you're a results-driven and passionate Restaurant Manager looking for a new challenge, we want to hear from you! We're seeking a highly skilled and experienced professional to lead our daily operations and drive business growth.About the Role:Responsibilities: Oversee daily restaurant operations, ensure exceptional guest experiences, and...
-
Head of Experience Management
5 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Informa Group Limited Full timeJob DescriptionThe Head of Event Marketing will report to the Marketing Director and manage a diverse team based in Riyadh. This role involves recommending team structures and delivery solutions, line managing senior marketers, and ensuring successful delivery of marketing campaigns.Key Responsibilities:Develop value propositions and go-to-market strategy...
-
Customer Experience Director
4 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Institute of the Motor Industry. limited Full timeKey Performance Indicators (KPIs)The Institute of the Motor Industry. limited measures the success of its Aftersales Manager based on several key performance indicators. These include:Service Department Financial PerformanceWeekly review of service department financial performance.Monthly review of sales revenue and profitability.Workshop Productive...
-
Senior Customer Experience Manager
4 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia J&J Family of Companies Full timeAbout the RoleWe are seeking an experienced Senior Customer Experience Manager to join our team at J&J Family of Companies. As a key member of our organization, you will be responsible for leading our customer support efforts, ensuring that our customers receive world-class service and support.Responsibilities:Develop and implement customer experience...
-
Head of Customer Engagement
5 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia SAP Full timeAbout the Position">The Head of Customer Engagement will be responsible for developing and executing strategies to build strong, long-lasting relationships with our customers. This role requires a strong understanding of customer business needs and the ability to leverage a network within the SAP and partner ecosystem.]">Your Key Responsibilities">Develop a...
-
Head of Customer Journey Design
5 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Qiddiya Investment Company Full timeWe are seeking a Head of Customer Journey Design to lead our efforts in crafting exceptional experiences for our customers at Qiddiya Investment Company. As the Director-Customer Experience, you will be responsible for developing and executing a comprehensive customer experience strategy that aligns with our business goals and growth objectives.About the...
-
Customer Experience Manager
5 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Van Cleef & Arpels Full timeThe Recruitment ProcessInterested candidates should submit their application online. If your profile matches our requirements, you will be contacted by our Talent Acquisition Partner for an interview. Throughout the recruitment process, you will meet the Boutique Manager, Head of Retail, and HR Business Partner.
-
Head of Employee Experience
5 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Standard Chartered Full timeOur team in Saudi Arabia is seeking a talented individual to fill the role of Head of HR. As a key member of the Country Management Team, you will be responsible for developing and implementing HR strategies that align with the business objectives.The ideal candidate will have a deep understanding of human resources principles and practices, as well as...
-
Customer Engagement Specialist
5 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia GES - Global Experience Specialists Full timeRole OverviewThis position involves providing sales and general support to exhibitors in the Middle East via phone calls, live chat, email, and other communication methods.GES is a global company that specializes in live events marketing, aiming to create memorable experiences for customers.We strive to foster a collaborative work environment where employees...
-
Head of Event Experience
5 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Tahaluf Full timeJob Description">We are looking for a highly motivated and experienced Head of Event Marketing to join our team at Tahaluf. As a key member of our marketing department, you will be responsible for developing and implementing marketing strategies to drive business growth and success.About the Role:Lead the development and implementation of marketing...
-
Head of Employee Experience
5 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Mövenpick Hotel & Thermal Spa Bursa Full timeDo you want to make a real difference in people's lives? Do you want to work for a company that values its employees and strives to create an environment where they can grow and develop their careers? If so, we encourage you to apply for the position of Head of Employee Experience at Mövenpick Hotels & Resorts in Bursa, Turkey.About the RoleThis senior...
-
Head of Revenue Growth
5 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Client of Uplift People Consulting Full timeJob Title: Head of Revenue GrowthWe are seeking a highly experienced Head of Revenue Growth to lead our efforts in driving revenue growth and expansion into new markets.The ideal candidate will have a proven track record of success in sales leadership roles, particularly within the construction, real estate, or technology sectors.You will be responsible for...