Head of Customer Experience Strategy

Deraah Trading Company is committed to delivering exceptional customer experiences, and we are seeking a talented Head of Customer Experience to lead this effort. As a key member of our team, you will be responsible for developing and executing strategies to enhance customer satisfaction, analyzing customer feedback, and driving systemic improvements in...

Key ResponsibilitiesThe Head of Customer Service will be accountable for:Fostering a customer-centric culture throughout the organizationEnsuring service metrics are met and exceededBridging the gap between customers and various departmentsDriving systemic improvements in service qualityAddressing and resolving escalated customer complaints and...

Job SummaryThe Head of Customer Support is responsible for leading the customer support function at J&J Family of Companies. This role requires a strong focus on delivering exceptional customer experiences, building strong relationships with customers, and driving business growth through effective customer support.Key Responsibilities:Develop and implement...

Job descriptionWe are headhunting for a unique opportunity to join a leading global digital consultancy, in their Riyadh office.A business that opens doors—many who work here go on to achieve remarkable opportunities in their careers, plus they hold accolades like Best Employer in the Middle-East.We are supporting the team in headhunting a Customer...

The Head of Design and Strategy is a strategic leader responsible for developing and implementing design strategies that align with our company's overall business objectives. This role requires a deep understanding of the design industry, market trends, and customer needs.In this position, you will work closely with cross-functional teams to identify...

Job DescriptionThe Head of Brand and Content will be responsible for leading a team of 11, including 3 direct reports, and reporting directly to the Marketing Director. Your key responsibilities will include:Leveraging data and insights to inform brand and content strategies that drive business growth and customer engagement.Developing and executing...

Head of Strategy – Global FMCG Brand (Saudi Arabia)Industry: FMCG (Fast-Moving Consumer Goods)Experience: 10+ years in strategy and revenue generation within a global FMCG brandWe are seeking a Head of Strategy to drive long-term growth and revenue optimization for a leading global FMCG brand in Saudi Arabia. The ideal candidate will have a strong track...

Key ResponsibilitiesThe Head of Store Experience will be responsible for creating an exceptional shopping experience for our customers. As a senior member of our team, you will be responsible for developing and executing strategies to drive sales growth and improve customer satisfaction.Main Responsibilities:Develop and execute plans to create an exceptional...

Leadership RoleWe are seeking a Customer Experience Strategy Leader to join our team in Riyadh, Saudi Arabia. In this role, you will be responsible for leading the development and implementation of customer experience strategies across our organization.This is an exciting opportunity for a talented professional who has a passion for delivering exceptional...

Job DescriptionThe Head of Event Marketing will report to the Marketing Director and manage a diverse team based in Riyadh. This role involves recommending team structures and delivery solutions, line managing senior marketers, and ensuring successful delivery of marketing campaigns.Key Responsibilities:Develop value propositions and go-to-market strategy...

Overview: The Head of Customer Service plays a crucial role in enhancing customer satisfaction by leading and managing the customer service department within the organization. This leadership position entails developing strategies to improve customer interaction, directing a team of customer service professionals, and implementing technologies and processes...

Get AI-powered advice on this job and more exclusive features.Overview: The Head of Customer Service plays a crucial role in enhancing customer satisfaction by leading and managing the customer service department within the organization. This leadership position entails developing strategies to improve customer interaction, directing a team of customer...

Head of SME & Micro Business Sales - Newly Established SME Financing CompanyAbout The CompanyA newly established Small and Medium Enterprise (SME) financing company, backed by a leading Saudi bank, is seeking a Head of SME & Micro Business Sales to drive market expansion, build strategic partnerships, and manage high-value client relationships. This role is...

Dream Job AlertIf you're a results-driven and passionate Restaurant Manager looking for a new challenge, we want to hear from you! We're seeking a highly skilled and experienced professional to lead our daily operations and drive business growth.About the Role:Responsibilities: Oversee daily restaurant operations, ensure exceptional guest experiences, and...

We are looking for an experienced CSO or Head of Strategy who is ready to take the leap and become an entrepreneur. If you have years of expertise in building businesses, managing teams, or working as a consultant shaping the business strategy of a firm and are looking to build a disruptive tech venture in the vibrant MENAP ecosystem, we would like to hear...

Salam is seeking a seasoned Head of Digital Experience to lead the development of our mobile applications and digital platforms. The ideal candidate will have a strong track record of delivering high-quality digital products that exceed user expectations.About the JobDevelop a deep understanding of our users' needs and preferences through user research and...

We are seeking a Head of Customer Journey Design to lead our efforts in crafting exceptional experiences for our customers at Qiddiya Investment Company. As the Director-Customer Experience, you will be responsible for developing and executing a comprehensive customer experience strategy that aligns with our business goals and growth objectives.About the...

As the Head of Learning Strategy, you will play a key role in shaping the future of education in Saudi Arabia. You will lead the development of our learning approach and work closely with our team to create a highly engaging and effective learning experience.You will be responsible for architecting and continuously enhancing our AI-driven and hybrid learning...

About the RoleWe are looking for a seasoned marketing executive to join our leadership team as the Head of Brand Strategy and Promotion. This role requires a visionary leader who can develop and implement effective marketing strategies that drive brand visibility, customer engagement, and revenue growth.Key Responsibilities:Develop and execute comprehensive...

About the Position">The Head of Customer Engagement will be responsible for developing and executing strategies to build strong, long-lasting relationships with our customers. This role requires a strong understanding of customer business needs and the ability to leverage a network within the SAP and partner ecosystem.]">Your Key Responsibilities">Develop a...