Guest Experience Manager
4 days ago
We are seeking an ambitious and results-driven Guest Relations Agent to join our team in Jeddah, Saudi Arabia. As a Guest Relations Agent, you will be the primary point of contact for our guests, ensuring their stay is comfortable, enjoyable, and memorable.
Responsibilities and Duties- Welcome and Engage Guests: Greet and welcome guests upon arrival, providing them with exceptional service and exceeding their expectations.
- Address Guest Concerns: Handle guest inquiries, requests, and complaints promptly and professionally, ensuring timely resolution and follow-up.
- Coordinate Cross-Functional Teams: Work closely with various departments to fulfill guest needs and special requests, enhancing their overall experience.
- Deliver Exceptional Guest Experiences: Manage VIP guest experiences, including personalized greetings, room preparations, and special arrangements.
- Analyze Guest Feedback: Conduct daily guest satisfaction checks and compile feedback reports for management review, identifying areas for improvement.
- Ensure Smooth Check-Outs: Assist with guest check-out procedures, gathering feedback on their stay and providing them with a positive farewell.
- Maintain Accurate Records: Update and maintain accurate guest records, ensuring seamless communication across departments.
- Organize Special Events: Coordinate special events or activities for guests, fostering a welcoming and inclusive atmosphere.
- Provide Expert Concierge Services: Offer personalized concierge services, including restaurant reservations, transportation arrangements, and local recommendations, enhancing guests' overall experience.
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Guest Experience Manager
4 days ago
Jeddah, Makkah Province, Saudi Arabia Brightvision Capital Partners, LLC Full timeRole OverviewBrightvision Capital Partners, LLC seeks an experienced Guest Experience Manager to enhance the overall guest experience at our luxury hotel in Jeddah, Saudi Arabia.Key ResponsibilitiesWelcome and assist guests upon arrivalManage reservations and seating arrangements with precisionDeliver exceptional service by providing accurate menu...
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Guest Experience Coordinator
4 days ago
Jeddah, Makkah Province, Saudi Arabia RAFFLES Full timeKey Responsibilities:As a skilled Front Desk Agent at RAFFLES, you will be responsible for creating unforgettable experiences for our guests. Key responsibilities include:Delivering personalized greetings and welcoming guests to the hotel.Handling guest inquiries, resolving issues efficiently, and escalating concerns when necessary.Processing check-outs...
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Guest Experience Specialist
5 days ago
Jeddah, Makkah Province, Saudi Arabia RAFFLES Full timeJob Requirements:We are seeking a highly motivated and customer-focused Front Desk Agent to join our team at Raffles. In this key role, you will interact with guests daily, delivering exceptional service and creating memorable experiences.Key Responsibilities:Provide excellent customer service and create a welcoming atmosphere.Address guest inquiries,...
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Guest Experience Coordinator
4 days ago
Jeddah, Makkah Province, Saudi Arabia Raffles Hotels & Resorts Full timeAbout UsRaffles Hotels & Resorts is a luxurious hospitality brand that offers world-class services to discerning guests. With its presence in prime locations worldwide, the company provides unparalleled experiences to its customers. Our commitment to excellence has earned us a reputation as one of the leading hotel chains.Job RequirementsThe ideal candidate...
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Guest Experience Specialist
4 days ago
Jeddah, Makkah Province, Saudi Arabia Ihgarmyhotels Full timeAbout IHG Army Hotels:We strive to create memorable experiences for our guests, backed by our unwavering commitment to quality and excellence.Job Role:The Order Taker will be responsible for assisting the Room Service Manager in executing daily operations, with a focus on delivering exceptional guest experiences and maintaining high-quality standards.Skills...
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Jeddah, Makkah Province, Saudi Arabia IBIS Full timeAbout the RoleThe Front Office Manager will be responsible for leading a team of front office professionals to deliver exceptional guest experiences and ensure seamless day-to-day operations within the front office.Key Responsibilities:Develop and implement strategies to improve guest satisfaction and loyaltyManage front desk, guest services, and phone...
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Guest Experience Coordinator
4 days ago
Jeddah, Makkah Province, Saudi Arabia Yas Mall Full timeYas Mall is seeking an experienced Store Manager to join our team. As a key member of our leadership team, you will be responsible for ensuring that our store meets and exceeds its revenue targets, while delivering exceptional Guest Experiences.About the Ideal CandidateUniversity Degree in Business Administration or Management: A degree in business...
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Guest Experience Coordinator
4 days ago
Jeddah, Makkah Province, Saudi Arabia Raffles Hotels & Resorts Full timeThe ideal candidate will be a highly motivated and results-driven Reservations Agent who can effectively manage bookings, provide information about our hotel services, and maximize revenue through effective sales techniques.ResponsibilitiesHandle incoming reservations via phone, email, and online booking systemsProvide detailed information about hotel...
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Director of Cleaning and Guest Experience
6 days ago
Jeddah, Makkah Province, Saudi Arabia RAFFLES Full timeAbout the RoleThis is an exciting opportunity for a seasoned hospitality professional to take on a leadership role in our housekeeping department. As a DIRECTOR OF CLEANING AND GUEST EXPERIENCE, you will be responsible for driving excellence in every aspect of our housekeeping services, from cleaning and maintenance to guest relations and customer...
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Guest Experience Specialist
4 days ago
Jeddah, Makkah Province, Saudi Arabia Shangri-La Group Full timeBenefits and PerksWe offer a range of benefits and perks to support the health, wellbeing, and career development of our employees. As a Bell Attendant, you will enjoy access to exclusive discounts and rewards, as well as opportunities for career advancement and professional growth.Shangri-La Jeddah is a great place to work, with a strong focus on employee...
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Guest Service Manager
4 days ago
Jeddah, Makkah Province, Saudi Arabia RAFFLES Full timeJob DescriptionWe are seeking a professional and customer-focused Guest Service Manager to oversee daily front office operations at Raffles. As the face of our organization, you will play a crucial role in ensuring exceptional guest experiences while leading and supporting our front office team.Key Responsibilities:Oversee check-ins, check-outs, guest...
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Guest Services Coordinator
5 days ago
Jeddah, Makkah Province, Saudi Arabia RAFFLES Full timeAbout UsRaffles is a luxury hotel brand known for its exceptional service, luxurious amenities, and unparalleled guest experiences. Our hotel in Jeddah, Saudi Arabia offers stunning views of the Red Sea and provides guests with easy access to the city's vibrant cultural scene.Key Responsibilities:Lead the concierge team in delivering exceptional guest...
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Guest Relations Agent
4 days ago
Jeddah, Makkah Province, Saudi Arabia Raffles Hotels & Resorts Full timeCompany DescriptionLocated adjacent to the residential tower, expert service and world-class luxury combine in the Raffles Hotel Jeddah, which is ready to welcome you and your guests at any moment. Here, the high standards, special touches, and trademark elegance of the Raffles brand are the ultimate compliment to the charm and beauty of a stay in Jeddah.Job...
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Guest Services Director
4 days ago
Jeddah, Makkah Province, Saudi Arabia IBIS Full timeWelcome to IBIS, a leading hospitality brand with over 300,000 experts in the industry.Job SummaryThe Front Office Manager is responsible for delivering exceptional guest experiences and ensuring seamless day-to-day operations within the front office.Key Responsibilities:Lead a team of front office professionals to deliver outstanding customer service and...
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Guest Services Supervisor
4 days ago
Jeddah, Makkah Province, Saudi Arabia Raffles Hotels & Resorts Full timeKey ResponsibilitiesThe successful Bell Captain will be responsible for ensuring exceptional guest experiences from arrival to departure. Key responsibilities include:Overseeing the coordination of bell desk, valet, transportation, and airport operations teams.Supervising, training, and scheduling bell service staff to maintain high service...
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Guest Experience Coordinator
4 days ago
Jeddah, Makkah Province, Saudi Arabia Raffles Hotels & Resorts Full timeEvent Planning Manager Job DescriptionWe are seeking a highly skilled and organized Event Planning Manager to join our team in Jeddah, Saudi Arabia. As a key member of our organization, you will be responsible for planning, coordinating, and executing successful events for our clients.Key Responsibilities:Plan and coordinate all aspects of events, from...
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Customer Experience Leader
4 days ago
Jeddah, Makkah Province, Saudi Arabia RAFFLES Full timeJob SummaryRaffles is seeking a highly skilled and experienced Guest Service Manager to join our front office team. As a key member of our team, you will be responsible for overseeing daily front office operations, leading and motivating the front office team, and ensuring exceptional guest experiences.Key Responsibilities:Oversee daily front office...
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Hotel Guest Services Specialist
4 days ago
Jeddah, Makkah Province, Saudi Arabia Raffles Hotels & Resorts Full timeAbout the RoleWe are seeking a highly organized and efficient Room Coordinator to join our team at Raffles Hotel Jeddah in Saudi Arabia. As a Room Coordinator, you will play a crucial role in ensuring smooth operations and exceptional guest experiences by managing room assignments, coordinating with various departments, and addressing guest inquiries and...
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Guest Services Professional
4 days ago
Jeddah, Makkah Province, Saudi Arabia Shangri-La Group Full timeOur Reservation Agent role requires someone who can thrive in a fast-paced environment, adapting to changing situations while maintaining exceptional customer service standards.Demonstrated experience in handling reservations, customer inquiries, and feedback.Effective problem-solving skills with attention to detail.Able to work independently and...
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Dining Experience Excellence Manager
6 days ago
Jeddah, Makkah Province, Saudi Arabia Professional Full timeAbout Our Luxury Restaurant:Our client is a prestigious fine dining establishment in Jeddah, renowned for its exceptional culinary experience, world-class service, and refined ambiance. This luxury restaurant caters to discerning guests, offering a blend of international and local cuisine with unparalleled hospitality.We are seeking a highly motivated and...