Guest Experience Specialist
4 days ago
Job Requirements:
We are seeking a highly motivated and customer-focused Front Desk Agent to join our team at Raffles. In this key role, you will interact with guests daily, delivering exceptional service and creating memorable experiences.
Key Responsibilities:- Provide excellent customer service and create a welcoming atmosphere.
- Address guest inquiries, requests, and complaints with professionalism and empathy.
- Process payments and handle billing accurately.
- Upsell hotel services and amenities to enhance guest satisfaction.
- Stay up-to-date on hotel facilities, local attractions, and services.
- Collaborate with other departments to ensure seamless guest experiences.
- Manage reservations, room assignments, and special requests.
- Assist with administrative tasks as needed.
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