Guest Experience Specialist

4 days ago


Jeddah, Makkah Province, Saudi Arabia RAFFLES Full time

Job Requirements:

We are seeking a highly motivated and customer-focused Front Desk Agent to join our team at Raffles. In this key role, you will interact with guests daily, delivering exceptional service and creating memorable experiences.

Key Responsibilities:
  • Provide excellent customer service and create a welcoming atmosphere.
  • Address guest inquiries, requests, and complaints with professionalism and empathy.
  • Process payments and handle billing accurately.
  • Upsell hotel services and amenities to enhance guest satisfaction.
  • Stay up-to-date on hotel facilities, local attractions, and services.
  • Collaborate with other departments to ensure seamless guest experiences.
  • Manage reservations, room assignments, and special requests.
  • Assist with administrative tasks as needed.


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