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IT Service Management Specialist
2 weeks ago
We are seeking a highly skilled IT Helpdesk Coordinator to join our team at Wataniaind. In this role, you will be responsible for managing and administering our ITSM solution, including development, integrations, monitoring, and reporting.
You will analyze trends in the ITSM and generate statistical reports and dashboards to help us improve our services. Additionally, you will develop, execute, and follow IT support policies and standards, as well as manage internal and external IT support documentation.
This is an exciting opportunity for someone who is passionate about IT and wants to make a real difference in our organization. If you have 2 years of experience as an IT Coordinator or in a similar field, a Diploma in Computer Science or related field, and hold a Professional Certificate in Information Technology (ITIL v3), we would love to hear from you.
