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Collection Specialist
1 week ago
The Collection Specialist plays a pivotal part in combining in-office financial responsibilities with direct customer engagement in the field. This position is designed to manage overdue accounts through effective negotiation and account management strategies, facilitate debt resolution, and maintain exceptional levels of customer service, all while ensuring compliance with legal standards.
Key Responsibilities- Engage directly with customers through on-site visits, phone, and email to manage overdue accounts, utilizing Zoho CRM and Books for comprehensive account management and invoicing.
- Utilize negotiation skills to recover debts effectively and arrange suitable payment plans, ensuring compliance with regulatory standards and company policies.
- Maintain precise records of financial transactions, customer communications, and collection activities to ensure accuracy and compliance with internal and legal standards.
- Generate detailed reports on collection efforts and outcomes, analyzing account status and trends to inform and optimize future collection strategies.
- Adhere to legal guidelines and company policies throughout the collection process, upholding a high standard of ethics and professionalism.
- Provide superior customer service, resolving inquiries and disputes with professionalism and courtesy, aiming to maintain customer satisfaction and loyalty.
- Collaborate with finance, sales, and customer service departments to align collection activities with overall business objectives, sharing insights to support company-wide goals.
- Efficiently manage and prioritize field visits, utilizing technology and tools for mobile communication and on-the-spot payment collection.
