Collections Professional

3 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia KONE France Full time

About the Role:

We are seeking an experienced Collections Professional to join our Finance team in Riyadh, Saudi Arabia. This is a unique opportunity for a skilled individual to manage customer accounts receivables, improve cash flow, and ensure customer satisfaction.

The successful candidate will be responsible for coordinating credit management, collection, and dispute management processes. They will also resolve complex collection cases, perform root cause analysis, and take corrective actions. Depending on local requirements, the first collection contact may be carried out physically.

Responsibilities:

  • Coordinate BPO and retained organization for credit management, collection, and dispute management processes.
  • Resolve and support FL in solving complicated collection cases.
  • Perform dispute root cause analysis and corrective actions from an end-to-end perspective.
  • Manage transactional tasks for accounts retained in FL responsibility.
  • Routinely contact customers on open account balances to obtain prompt payment and improve cash flow.
  • Ensure customer satisfaction by addressing their concerns and resolving disputes.

Requirements:

  1. Bachelor's degree in Accounting or related field.
  2. 2-4 years of experience in the collection field.
  3. Native Arabic speaker with excellent communication skills in English (both written and verbal).
  4. Excellent communication, negotiation, and customer handling skills.
  5. Experience with SAP and Microsoft Office, particularly Excel.
  6. Strong problem-solving and analytical skills.
  7. High attention to detail and ability to work under pressure to meet deadlines.


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