Application Support Specialist

4 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia TAHAKOM Full time
Job Overview

The Application Support Officer is responsible for ensuring the smooth operation of enterprise applications. This role involves providing technical support, resolving issues, and assisting with application deployments and upgrades.

Key Responsibilities
  • Oversee the installation, configuration, and maintenance of application software to ensure optimal performance and user satisfaction.
  • Provide technical support to users, addressing application issues, guiding them through troubleshooting steps, and ensuring minimal disruption to business operations.
  • Conduct rigorous testing of new applications and updates to identify and resolve bugs before deployment.
  • Identify opportunities for enhancing existing applications based on user feedback and operational needs and implement these changes effectively.
  • Monitor application performance and usage, proactively identifying potential issues and optimizing resources to ensure smooth operations.
Requirements
  • Strong understanding of software development life cycle (SDLC) and quality assurance methodologies.
  • Excellent problem-solving abilities, particularly in resolving user issues and improving application usability.


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