Technical Application Support Manager
3 days ago
We are seeking a highly skilled Technical Application Support Manager to join our team at Qiddiya Investment Company. As the successful candidate, you will be responsible for providing technical application support to our users, ensuring the smooth operation of our non-SAP applications and minimizing downtime.
- Tier 2/3 Support: Provide advanced technical support to users, troubleshooting complex issues and implementing corrective actions to resolve problems.
- Problem Identification: Identify and analyze technical issues, determining root causes and developing plans to prevent recurrence.
- Knowledge Base Development: Maintain and update technical documentation, including user guides and knowledge base articles, to facilitate knowledge sharing among team members and stakeholders.
- Training and Mentoring: Deliver training and mentoring sessions to users, empowering them to become self-sufficient in utilizing our applications.
- Metrics and Reporting: Develop and maintain metrics and reports to measure the effectiveness of technical support, providing insights to inform future improvements.
- Stakeholder Engagement: Build and maintain strong relationships with stakeholders, communicating the value of technical support and gaining buy-in for future initiatives.
- Industry Awareness: Stay current with industry trends and emerging technologies related to technical application support, making recommendations to enhance our support capabilities.
Desirable Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum 6-8 years of experience in technical application support, with a focus on non-SAP systems.
- Strong understanding of business processes and how non-SAP applications can enhance operational efficiency.
- Experience with application integration and data management across diverse platforms.
- Excellent problem-solving skills and a proactive approach to identifying and resolving issues.
- Strong communication and interpersonal skills to collaborate with various stakeholders and teams.
- Ability to manage multiple projects and prioritize tasks effectively in a dynamic environment.
- Experience with project management methodologies is an asset.
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