Customer Service Expert
6 days ago
About the Role
- This position involves providing technical support to customers across various regions.
Responsibilities
- Support customers with technical issues related to Barco products.
- Troubleshoot hardware and software problems.
- Participate in sales demos to showcase Barco solutions.
- Conduct product training for partners and end-users.
- Analyze customer needs and provide suggestions.
- Gather feedback from customers and share it with relevant teams.
- Record and document all interactions and resolutions.
- Stay updated with the latest skills and technologies through training.
- Nurture relationships with customers and identify potential sales opportunities.
Qualifications
- At least 3 years of experience in customer-facing roles.
- Familiarity with hardware, software, and networking concepts.
- Effective written and verbal communication skills.
- Ability to work independently and as part of a team.
- Strong problem-solving and analytical skills.
- Experience with Barco's products and CRM systems is desirable.
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