Customer Service Expert

6 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Alrajhiinvestments Full time

About the Role

  • This position involves providing technical support to customers across various regions.

Responsibilities

  • Support customers with technical issues related to Barco products.
  • Troubleshoot hardware and software problems.
  • Participate in sales demos to showcase Barco solutions.
  • Conduct product training for partners and end-users.
  • Analyze customer needs and provide suggestions.
  • Gather feedback from customers and share it with relevant teams.
  • Record and document all interactions and resolutions.
  • Stay updated with the latest skills and technologies through training.
  • Nurture relationships with customers and identify potential sales opportunities.

Qualifications

  • At least 3 years of experience in customer-facing roles.
  • Familiarity with hardware, software, and networking concepts.
  • Effective written and verbal communication skills.
  • Ability to work independently and as part of a team.
  • Strong problem-solving and analytical skills.
  • Experience with Barco's products and CRM systems is desirable.


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