Executive Director of Operations
2 weeks ago
Job Title: Executive Director of Operations
Job Summary:
We are seeking an experienced Executive Director of Operations to join our team at Premium Food Company Ltd. The ideal candidate will be a highly analytical leader who will lead and direct restaurant operations leadership in support of our division's strategic plan and company core values.
Key Responsibilities:
- Lead Multi-Unit Restaurant Operations: Accountable for leading multi-unit restaurant operations leadership in driving same store sales and goals in alignment with the company strategic plan. Partners with operations leadership to define territory budget and sales goals; aligns with above restaurant leadership on execution of such plans.
- Ensure Operational Excellence: Accountable for ensuring operations leadership adheres to company standards, systems, policies, and procedures. Ensures the team complies with company policies and procedures on employee safety, food safety, brand standards, cash handling, facility maintenance, customer service.
- Develop Leadership Talent: Accountable for effective leadership development of District Managers and Restaurant General Managers in support of the strategic plan. Responsible for the growth and development of the internal and external talent within defined territory.
- Coach and Train: Coaches and trains leadership on standards and redirects as necessary. Provides coaching to Restaurant General Managers and operations leadership in solving guest relations matters and concerns.
- Measure and Analyze: Measures the effectiveness of all processes (budget, operations, and management, etc.)
- Strategic Growth: Determines company's strategic growth as part of the executive team
- Coordinate Cross-Functional Initiatives: Coordinates cross-functional initiatives and projects
Qualifications:
- Bachelor's degree in Business Management or related discipline
- 5 - 10 years of relevant experience
- Speaking both Arabic and English fluently
- Used to work on Asian cousin brands
Skills:
- Strong interpersonal and communication skills
- Marketing techniques
- Restaurant Operations
- Financial Acumen
- Consultation Practices
- Organizational skills
- Computer Skills
- Excellent conflict resolution skills
- Excellent leadership and management
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