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Executive Director of Operations

2 months ago

Jeddah, Makkah Province, Saudi Arabia Talent Pal Full time
Job Summary

As the Executive Director of Operations, you will serve as the primary strategic business leader of the property, responsible for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation, and delivering a return on investment to both the company and property ownership.

Key Responsibilities
  • Business Strategy Development
    • Stay current with industry trends and monitor the strengths and weaknesses of competitors.
    • Explore new business opportunities and develop business plans designed to maximize property customer satisfaction, profitability, and market share.
    • Verify that property business plans are aligned with the company's business strategies.
  • Business Strategy Execution
    • Execute business plans designed to maximize property customer satisfaction, profitability, and market share.
    • Hold the property leadership team accountable for successful delivery of business plans.
    • Experiment with new ideas and take calculated risks to improve guest satisfaction and profitability.
  • Sales and Marketing
    • Work closely with the Sales and Marketing team to develop revenue-generating strategies for the property.
    • Identify new business leads and actively pursue leads with the Sales and Marketing team.
  • Talent Management and Organizational Capability
    • Create a cohesive and high-performance Executive Committee that continuously strives for positive results and improvement.
    • Coach the Executive Committee by providing specific feedback and hold them accountable for performance.
  • Brand Champion
    • Serve as a passionate brand advocate and verify that the intent of the brand is pulled through in the guest experience.
    • Champion change and inspire and motivate the team to achieve operational excellence.
  • Business Information Analysis
    • Review business-related data such as market share, financial performance, and customer satisfaction.
    • Integrate business information into business plans.
  • Employee and Labor Relations
    • Verify that all employees are treated fairly and with respect.
    • Build rapport with employees by fostering an environment of open communication.
  • Revenue Management
    • Work with the Revenue Management team to develop effective pricing strategies.
    • Verify that demand forecasting and sound revenue practices are in place to maximize yield.
  • Owner Relations
    • Build strong rapport with property owners through proactive and ongoing communication.
    • Provide owners with in-depth analysis of property performance.
  • Customer and Public Relations Management
    • Interact with guests and other customers frequently to obtain feedback about their experiences on the property.
    • Emphasize and hold the leadership team accountable for addressing service failures.
  • Company/Brand Policy, Procedures, and Standards Compliance
    • Verify property compliance with legal, safety, operations, labor, and company brand product and service standards.