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System Support Professional

7 days ago

Riyadh, Ar Riyāḑ, Saudi Arabia Visa Inc. Full time

Visa Corporate IT (CIT) group is embarking on a major transformation journey, aiming to become a true engineering organization with customer experience and end-user support at its core. The Workstation Technical Support Analyst will play a vital role in this strategy by providing top-notch operational support for systems, services, and tools used by Visa Inc's staff.

This position is responsible for delivering exceptional technical assistance to employees across the company. Key responsibilities include:

Key Responsibilities:
  • Providing 2nd-level support for escalated workstation and mobile-related issues and requests.
  • Ensuring seamless day-to-day operations for incidents, adds/moves/change for voice and video conferencing, and AV equipment, escalating when necessary.
  • Performing daily sweeps following defined procedures to guarantee all conferencing equipment is functioning properly.
  • Diagnosing and resolving issues through effective questioning of end-users and thorough troubleshooting procedures.

The ideal candidate will have strong technical expertise, excellent communication skills, and the ability to work effectively in a team environment. If you are passionate about providing exceptional technical support, we encourage you to apply.