Field Collection Officer
2 days ago
The Field Collection Officer is responsible for managing overdue accounts through effective negotiation and account management strategies, facilitating debt resolution, and maintaining exceptional levels of customer service. This position requires strong knowledge of CRM/ERP systems, especially Zoho CRM and Zoho Books.
Responsibilities:
- Engage directly with customers through on-site visits, phone, and email to manage overdue accounts, utilizing Zoho CRM and Books for comprehensive account management and invoicing.
- Utilize negotiation skills to recover debts effectively and arrange suitable payment plans, ensuring compliance with regulatory standards and company policies.
- Maintain precise records of financial transactions, customer communications, and collection activities to ensure accuracy and compliance with internal and legal standards.
Requirements:
- Bachelor's degree in accounting or related field preferred; high school diploma or equivalent required.
- 4+ years of experience in field collections, account management, or a related role, preferably in the IT sector.
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