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Credit and Collection Officer

1 week ago

Riyadh, Ar Riyāḑ, Saudi Arabia Medtronic Full time

At Medtronic, we champion healthcare access and equity for all. As a Credit and Collection Officer, you will play a pivotal role in safeguarding our company's financial health.

A Day in the Life

You will be responsible for analysing credit applications, assessing risks, and building strong client relationships to ensure timely collections. With your skills, you'll turn challenges into opportunities, making a direct impact on our growth and stability.

Responsibilities may include:

  • Interacting with clients and internal stakeholders regarding collections, order release, credit limit setting, and dispute resolution.
  • Minimizing customer account balances, proper account reconciliation, timely escalation/resolution of disputes, and collection issues by leveraging professional relationships with internal and external customers.
  • Preparing delegations necessary for the collection agency to proceed with collection activities.
  • Ensuring that unallocated cash is regularly tracked and that inquiries are addressed in a timely manner.
  • Providing accurate and informed responses to customer (internal & external) inquiries through correspondence and telephone contact.
  • Reviewing new account creation forms, completing necessary credit information, and liaising with the appropriate team to ensure new accounts are created in a timely manner.
  • Generating reports to assist management and performing account and customer reconciliations as required.
Required Skills and Qualifications

To excel in this role, you will need:

  • An accounting or business administration background.
  • Knowledge of customer's collection processes.
  • A minimum of 3 years of experience in healthcare companies, preferably with NUPCO.
  • Fluency in Arabic and excellent command of the English language.
  • Excellent oral, written, and presentation skills, with the ability to deal tactfully, confidently, and ethically with both internal and external customers.
  • Intermediate-level Excel skills and computer literacy, with previous experience with Microsoft Excel, Outlook, and ideally Access.
  • The ability to identify problems and find appropriate solutions.
  • The ability to follow procedures and guidelines to successfully maintain a standard required.