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Service Engineer

2 months ago

Riyadh, Ar Riyāḑ, Saudi Arabia Zahrawi Group Full time
Job Summary

Zahrawi Group, a leading healthcare industry player in the GCC region, is seeking a highly skilled Service Engineer to join its team. As a Service Engineer, you will be responsible for providing exceptional customer service and technical support to ensure the highest level of end-user satisfaction.

Key Responsibilities
  • Deliver top-notch customer service and technical support to meet the needs of our clients.
  • Perform regular and timely preventive maintenance to ensure compliance with health authority and quality control regulations.
  • Conduct installations of medical equipment and ensure proper functioning to avoid any issues.
  • Respond to machine breakdowns in a timely and effective manner, arranging for spare parts delivery and resolving issues promptly.
  • Develop and maintain strong relationships with customers, promoting service contracts and achieving revenue targets.
  • Support laboratory technicians with application-related work and attend scheduled training sessions to enhance skills.
  • Prepare and submit weekly reports to the line manager, highlighting key performance indicators and areas for improvement.
Requirements
  • Education: Bachelor's degree in Biomedical, Electrical, or Mechanical Engineering.
  • Experience: Fresh graduates or 1-2 years of experience in a related field.
  • Job-Specific Skills: Excellent communication and problem-solving skills, with proficiency in Microsoft Office and ability to work under pressure.
  • Additional Details: Must be a Saudi national based in Riyadh, KSA, with a willingness to travel as per business needs.