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Service Category Manager

2 months ago

Dammam, Eastern Province, Saudi Arabia Merge Recruitment Agency Full time
Job Summary

A leading home ware retail company is seeking a Service Category Manager to lead and coordinate all on-floor services activities, ensuring maximum customer experience.

Key Responsibilities
  • Develop and Implement On-Floor Services Standards
  • Lead Planning and Execution of On-Floor Services
  • Manage Day-to-Day Activities
  • Liaise with 3rd Party Providers
  • Conduct Field Visits
  • Capture Insights through Customer Research
  • Lead Cross-Functional Meetings
  • Monitor Industry Trends and Competitors
  • Develop Customer Initiatives
  • Generate Additional Income through Events and Space Rentals
Requirements
  • 5-7 Years of Experience in Retail or Related Field
  • Bachelor's Degree in Business Administration
  • Exceptional Communication and Analytical Skills
  • Proficient in Microsoft Office Suite
  • Creative and Innovative