Retail Experience Manager

1 week ago


Riyad Al Khabra, Saudi Arabia Chalhoub Group Full time
About the Role

As a key member of our retail team, you will play a vital role in driving customer satisfaction and loyalty. Your primary responsibility will be to collect and analyze data on customer behavior, sales trends, and product performance. This information will be used to inform business decisions and optimize our retail strategies.

Key Responsibilities:

  • Collect and analyze data on customer behavior, sales trends, and product performance.
  • Drive client relationships through an omni-channel approach, ensuring seamless interactions across all touchpoints.
  • Provide pre-buying feedback on products to inform purchasing decisions.
  • Develop and implement initiatives to drive employee Net Promoter Score (eNPS) and enhance the overall customer experience.
  • Ensure adherence to visual merchandising guidelines and standard operating procedures (SOPs).
  • Manage click-and-collect services to meet service-level agreements (SLAs).
  • Capture and maintain accurate customer data to support marketing efforts.
  • Promote our loyalty program and stay up-to-date with app offerings.
  • Support in-store marketing events and activations.
  • Monitor brand social media activities and campaigns.
  • Drive sell-throughs within the store.
  • Support customer experience initiatives.
  • Provide insights on store performance and areas for improvement.

Requirements:

  • Strong communication and interpersonal skills.
  • Previous experience in retail, preferably in a similar role.

About Us:

At Chalhoub Group, we are committed to delivering exceptional customer experiences across all our touchpoints. We believe in fostering a culture of innovation, inclusivity, and diversity, and we are dedicated to providing our employees with opportunities for growth and development.



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