Customer Success Manager
2 weeks ago
About Us
Client of Proven SA is a leading provider of fleet management solutions, dedicated to helping businesses optimize their operations and improve their bottom line. Our team is passionate about delivering exceptional customer experiences and is committed to innovation and excellence in all aspects of our work.
Job Responsibilities
The successful candidate will have primary responsibility for supporting our VIP clients, providing technical guidance and assistance as needed. This will include:
- Acting as the primary point of contact for VIP customers, ensuring their needs are met and their expectations are exceeded.
- Building and maintaining strong, trusted relationships with key clients to foster long-term partnerships.
- Understanding customer business objectives and providing tailored solutions to meet their specific requirements.
- Providing technical expertise on fleet management systems, GPS tracking devices, and related components.
- Troubleshooting and resolving technical issues related to hardware, software, and system integration.
- Guiding customers through the installation, configuration, and optimization of our products and services.
- Collaborating with internal teams (e.g., sales, engineering, and operations) to ensure seamless delivery of services.
- Gathering and documenting customer feedback to drive product and service improvements.
- Proactively identifying opportunities to expand services or upsell based on customer needs.
Requirements
To be considered for this exciting opportunity, candidates should possess:
- Bachelor's degree in Engineering, Information Technology, Business Administration, or a related field.
- Proven experience in account management, technical support, or a similar role, preferably in the technology, telematics, or automotive industry.
- Strong technical knowledge of GPS tracking systems, fleet management software, and related hardware.
- Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences.
- Problem-solving mindset with a focus on delivering exceptional customer service.
- Proficiency in CRM software and other relevant tools.
What We Offer
As a Technical Support Engineer at Client of Proven SA, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for professional growth and development in a collaborative and dynamic work environment.
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