Global Services Delivery Lead

3 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia EMC Computer Systems Saudi Branch Full time

SERVICE DELIVERY LEAD

We are seeking an experienced Service Delivery Lead to join our team at EMC Computer Systems Saudi Branch. In this role, you will be responsible for leading our service delivery efforts to ensure that our customers receive world-class technical solutions. Your primary objective will be to build strong relationships with our customers and internal stakeholders to understand their unique needs and priorities.

As a Senior Service Delivery Engineer, you will work closely with our technical solution team members to coordinate activities, ensure timely completion of projects, and maintain effective communication with all stakeholders. You will also be responsible for identifying potential issues and driving resolution to prevent customer impact and facilitate continuous improvement.

KEY RESPONSIBILITIES
  • Lead our service delivery efforts to ensure that our customers receive world-class technical solutions.
  • Build and sustain effective relationships with customers, partners, and cross-functional teams to maximize the customer experience.
  • Collaborate with sales and Global Services SMEs to develop strategic account growth plans and identify potential sales opportunities.
  • Ensure timely completion of projects and maintain effective communication with all stakeholders.
  • Maintain awareness of all service matters and manage customer escalations during high-priority situations.
REQUIREMENTS
  • 5-7 years of experience in Service Delivery Leadership or related field.
  • Strong organizational and planning skills, with ability to coordinate teams across all program activities.
  • Strategic thinking and proven analytical, problem-solving, and negotiation skills to grow accounts.
  • Preferred experience in implementing Dell infrastructure products and solutions, including Backup Systems, Data Protection, Business Continuity, Disaster Recovery, and Data Storage Systems.


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