CX Improvement Manager

5 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia HungerStation | هنقرستيشن Full time
Job Summary

We are seeking a highly motivated Sr. Customer Journey Specialist to join our team at HungerStation | هنقرستيشن. As a key member of our organization, you will be responsible for enhancing our customer experience by identifying areas for improvement and implementing strategies to deliver exceptional customer experiences.

Main Responsibilities:
  • Map Customer Journeys: Create detailed customer journey maps to identify pain points and areas for improvement.
  • Collaborate with Teams: Work closely with internal teams to ensure seamless customer experiences across all touchpoints.
  • Measure Performance: Track and measure customer experience metrics to inform strategic decisions and drive business outcomes.
Requirements:
  • Experience: 2-4 years of relevant experience.
  • Education: Bachelor's Degree in a relevant field required; Master's degree preferred.


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