Client Support Advocate
5 days ago
We are looking for an experienced Client Support Advocate to join our AJEX team. In this challenging role, you will serve as the primary point of contact for our customers, providing them with expert support and guidance.
Your key tasks will include:
- Responding promptly to client inquiries via phone, email, or chat.
- Resolving complex customer complaints and issues efficiently.
- Developing and maintaining strong relationships with clients through proactive communication.
- Identifying opportunities for up-selling and cross-selling products or services.
- Contributing to the development of new processes and procedures to enhance customer satisfaction.
To succeed in this role, you should have:
- 0-1 year of experience in a customer-facing capacity.
- Bachelor's degree, diploma, or equivalent education.
- Outstanding English language skills and communication abilities.
- Exceptional problem-solving and conflict resolution skills.
- Ability to thrive in a fast-paced environment.
- Strong organizational and time management skills.
Seniority Level: Entry level
Employment Type: Full-time
Job Function: Customer Service
Industries: Transportation, Logistics, Supply Chain and Storage, Consumer Services
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Client Success Advocate
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Client Advocate
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