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Client Success Advocate

1 week ago

Riyadh, Ar Riyāḑ, Saudi Arabia Talent 360 Full time
About Us

Talent 360 is a rapidly growing B2B Fin-Tech company transforming expense management for businesses in Saudi Arabia. As a licensed EMI from the Saudi Central Bank, we empower companies with innovative tools to simplify finance management.

About the Role

The Client Success Associate is an entry-level role focused on supporting customer onboarding, adoption, and satisfaction. This position serves as the first point of contact for customers, providing basic support, gathering feedback, and assisting with account management tasks. The Client Success Associate works closely with the Support Team Leads to ensure a positive customer experience and drive product adoption.

Key Responsibilities:
  1. Assist with customer onboarding processes, including account setup and initial training.
  2. Respond to basic customer inquiries and support requests via email, phone, and chat.
  3. Help customers navigate the product and troubleshoot common issues.
  4. Gather and document customer feedback, feature requests, and pain points.
  5. Assist in creating and maintaining customer support documentation and FAQs.
  6. Monitor customer health metrics and flag potential issues to Support Team Leads.
  7. Assist in organizing and conducting customer training sessions and webinars.
  8. Maintain accurate customer data in the CRM system.
  9. Support the Support team with administrative tasks and reporting.
  10. Collaborate with other departments to resolve customer issues and improve the overall customer experience.