Head of Service Delivery

5 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia شركة درعه للتجاره Full time
About the Role
We are seeking an experienced leader to serve as our Head of Customer Service. In this critical position, you will oversee the development and execution of customer service strategies, lead a team of customer service professionals, and implement processes that drive exceptional customer experiences.

The ideal candidate will possess strong leadership skills, excellent communication abilities, and a proven track record of success in customer service management. If you have a passion for delivering outstanding customer experiences and are looking for a challenging and rewarding opportunity, we encourage you to apply.

You will be responsible for:
  • Developing and executing customer service plans that align with the company's goals and objectives.
  • Building and leading a high-performing customer service team.
  • Analyzing customer feedback and service metrics to identify areas for improvement.
  • Collaborating with cross-functional teams to enhance the overall customer experience.


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