Senior Operations Specialist

5 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia هيئة الزكاة والضريبة والجمارك Full time
Job Overview

Hire a seasoned professional to oversee the development of solutions that require in-depth analysis. Our ideal candidate is responsible for conducting complex operational activities, including creating and updating templates, tools, frameworks, and requirements to facilitate tracking of operations. This role also involves reviewing and updating performance metrics, as well as developing periodic reports.

Key Responsibilities

Operational Oversight Planning and Coordination
  • Develop strategic plans for ports' security operations aligned with ZATCA's priorities, set overall security plans, highlight gaps, and best practices in coordination with ports managers and Security Planning and Monitoring function.
  • Collaborate with relevant law enforcement authorities to minimize violations on ports' premises and ensure continuous improvement of work efficiency.
  • Coordinate with concerned internal functions to ensure compliance with legalized procedures for destruction and seizure of restricted, smuggled, and unauthorized goods and products.
Operational Oversight Monitoring and Follow-up
  • Foster the implementation of latest projects at ports' premises, handle projects' documentation, and ensure application of proper archiving systems to facilitate future data retrieval if needed.
  • Conduct regular checks and quality assurance oversight to highlight operational gaps and dispatch to Security Planning and Monitoring function for policies and procedures' update.
  • Ensure implementation of corrective actions derived from KPIs assessment reports and internal audit findings in coordination with ports managers.
  • Report back any technical or operational issues that arise and might affect operations to ensure high-quality standards of operations.
  • Develop periodical reports highlighting progress of security operations on all ports' premises, key findings after implementation of corrective plans, challenges faced, and report back to relevant internal and external stakeholders.
Organization and Operations
  • Adhere to all relevant policies, processes, and standard operating procedures so that work is carried out in a controlled and consistent manner.
  • Provide support in resolving escalated problems and assist junior team members to ensure work is carried out efficiently.
  • Elevate complex problems to the relevant person to ensure cases/issues are closed properly.
  • Perform other duties as requested.
People Management
  • Train junior staff on various job activities to ensure transfer of knowledge, when applicable.
  • Offer clear direction, prioritize tasks, assign and delegate responsibility, and monitor the workflow of subordinates/junior staff.
  • Support junior staff or direct reports in executing their duties according to set policies and processes.


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