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Technician for Heavy Duty Machinery

2 weeks ago

Khobar, Eastern Province, Saudi Arabia XCMG Trading Company Limited Full time
Service Delivery

The Heavy Machinery Maintenance Specialist will be responsible for delivering exceptional service to our customers.

This includes:

Providing prompt and professional technical support to customers and field technicians.

Performing scheduled maintenance, inspections, and repairs on heavy machinery to ensure optimal performance.

Oversight of the installation, testing, and commissioning of new equipment.

Ensuring all repairs and maintenance work comply with manufacturer standards and safety regulations.

Providing technical advice and recommendations to customers on the operation and maintenance of equipment.

Conducting customer visits to assess machinery performance and address any service-related issues.

Providing technical training and support to internal staff, including service technicians and sales teams.

Developing and delivering training programs for customers on the proper use and maintenance of heavy equipment.

Maintaining detailed records of service and maintenance activities, including work orders, service reports, and inventory usage.

Preparing and submitting regular reports on service operations, equipment performance, and customer feedback.

Collaborating with the Service Manager to improve service processes and enhance customer satisfaction.

Adhering to company safety policies and procedures, ensuring a safe working environment for all employees.

Conducting risk assessments and implementing corrective actions to mitigate potential hazards.

Ensuring compliance with environmental regulations and industry standards during service activities.

Identifying opportunities for improving service efficiency and reducing downtime for customers.

Staying updated on the latest industry trends, technologies, and best practices in heavy machinery maintenance and repair.

Participating in continuous improvement initiatives and contributing to the development of service strategies.

Working closely with internal departments, including Marketing, Operations, Parts, Service, HR, Finance, Warehouse, and Logistics, to ensure seamless coordination.

Undertaking additional job-related tasks as necessary to support the company's mission and operations.

Carrying out additional tasks as requested by management.