Advanced Technical Support Professional
7 days ago
Role Overview
This role involves providing technical support across various aspects of the business, including IT administration, hardware, and software maintenance. The successful candidate will have excellent analytical and problem-solving skills, with the ability to work independently and as part of a team.
Responsibilities
- Diagnose and resolve technical hardware and software problems.
- Support all site(s) IT activities and local IT site operations.
- Install, configure, and troubleshoot computers and mobile devices.
- Maintain printers, copiers, AV systems, meeting room equipment, Microsoft Teams, and Zoom clients.
- Configure official email via the internet on mobile phone devices.
- Perform periodic patch management for all computers and fix any errors.
- Ensure timely installation and update of business-related software applications.
- Request, follow up, configure, operate, and monitor site internet connection.
- Implement corporate policies on the site and escalate in case of conflicts.
- Provide end-user support within SLA and criticality.
- Perform other duties as required.
- Safeguard AMICO Information as per information protection requirements.
- Report an information security incident in a timely manner and take action as per IT Security team recommendations.
- Support implementing IT infrastructure and security products and their compliance.
- Participate and support information security awareness, training, and educational activities.
- Participate and support information security risk assessments and controls selection activities.
- Participate and support information security audits and remediation.
- Participate and support contingency planning, business continuity management, and IT disaster recovery in conjunction with relevant functions and third parties.
- Comply with IT policies (governance and IT security) and all applicable system and security controls/clause and laws.
- Prioritize information security activities and ensure it is part of day-to-day responsibilities.
Benefits
We offer a competitive salary package, comprehensive benefits, and opportunities for professional growth and development.
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