Dining Experience Manager
5 days ago
About the Role:
The Dining Experience Manager is responsible for creating a warm and welcoming atmosphere for our guests. As the first point of contact, this role involves managing reservations, seating guests efficiently, and ensuring a smooth dining experience.
Key Responsibilities:
- Greet guests warmly and lead them to their tables in a timely manner.
- Manage reservations effectively to minimize wait times and optimize table utilization.
- Provide menus and inform guests about specials or promotions to enhance their dining experience.
- Coordinate with the service team to ensure seamless operations and excellent customer service.
- Handle guest inquiries and assist with special requests in a friendly and professional manner.
- Maintain a clean and organized reception area, adhering to health and safety standards.
Requirements:
To be successful in this role, you will need:
- Previous experience in a similar front-of-house role is advantageous.
- Excellent communication and customer service skills to provide a personalized experience.
- A friendly and professional attitude to create a welcoming atmosphere.
- The ability to multitask in a fast-paced environment, prioritizing tasks to meet deadlines.
- Fluency in English; Arabic is a plus for effective communication with diverse guests.
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