Branch Service Director

3 days ago


Medina, Al Madīnah al Munawwarah, Saudi Arabia Saur Middle EastAsia Full time
Key Responsibilities

The Customer Services Manager will be responsible for:

  1. Leading Customer Service Teams: Directly manage customer service teams in the Madinah and Tabuk branches, ensuring efficient delivery of customer service processes and procedures.
  2. Strategic Planning: Develop and implement strategic plans to achieve contractual targets and international standards.
  3. Collaboration and Communication: Foster close working relationships between departments within the Cluster team and with external stakeholders.
  4. Staff Development: Support HR and Customer Services Directors in developing staff capacity and creating a comprehensive training and development program.
  5. Digital Transformation: Collaborate with the ICT Manager to update the customer record database in digital form and improve customer data management practices.
  6. Reporting and Analysis: Prepare regular reports on customer service performance, highlighting areas for improvement and recommending strategic actions.
  7. Process Improvement: Implement new connections procedures and revenue metering strategy defined by the Customer Services Director, improving operational efficiency and customer satisfaction.


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