Water Industry Manager

2 days ago


Medina, Al Madīnah al Munawwarah, Saudi Arabia Saur Middle EastAsia Full time
Job Description

The Customer Services Manager will be responsible for overseeing all customer service activities in the Madinah and Tabuk branches. This role reports directly to the Customer Services Director and works closely with the O&M directors and their staff.

The ideal candidate will have a strong background in business administration or a similar field, with at least 10 years of experience in the water industry. They should also be familiar with the requirements of living in Madinah or willing to relocate.

In this role, the successful candidate will:

  1. Implement Customer Service Processes: Ensure efficient implementation of customer service processes and procedures across both front and back office activities.
  2. Achieve Contractual Targets: Enable the organization to reach contractual targets and international standards by implementing effective customer service strategies.
  3. Enhance Interdepartmental Collaboration: Foster close working relationships between departments within the Cluster team, particularly with the O&M department.
  4. Develop Staff Capacity: Review staff capacity and support HR and Customer Services Directors in preparing the customer services training and development program.
  5. Review Customer Data Management: Collaborate with the ICT Manager to review customer data, records, and storage methods, updating the customer record database in digital form.
  6. Prepare Demand Management Strategy Report: Develop customer water awareness through strategic reporting.
  7. Implement New Connections Procedures: Work with O&M and Commercial Departments to implement improved new connections procedures and revenue metering strategy defined by the Customer Services Director.


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