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Customer Experience Specialist

1 week ago

Riyadh, Ar Riyāḑ, Saudi Arabia Ninja Full time

At Ninja, we're seeking a Customer Experience Specialist to play a key role in delivering exceptional customer service through timely and professional chat support.

Key Responsibilities:
  1. Customer Support:
  • Provide prompt and friendly assistance to customers via chat, ensuring their inquiries are addressed efficiently.
  • Assist with product-related questions, order status, and troubleshooting, showcasing expertise and a positive attitude.
  • Develop strong typing skills to handle multiple conversations simultaneously.
Problem Resolution:
  • Analyze customer needs and offer accurate solutions or escalate issues as necessary, ensuring complete satisfaction.
  • Follow up with customers to confirm concerns are resolved, maintaining a high level of customer satisfaction.
  • Collaborate with cross-functional teams to drive exceptional service delivery.
  • Participate in team meetings and training sessions to enhance service quality and stay updated on company products and services.
Documentation & Feedback:
  • Document customer interactions and feedback in CRM tools for future reference.
  • Contribute suggestions for process improvements based on customer feedback to elevate overall service quality.

We're looking for a passionate individual with strong written communication skills, attention to detail, and the ability to multitask in a fast-paced environment. Previous experience in customer service is an asset, but not required. If you're dedicated to delivering exceptional customer experiences, we'd love to hear from you