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Customer Experience Manager

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia Emkanfinance Full time

**Company Overview:**

Emkanfinance is a leading provider of innovative financial solutions. Our mission is to deliver exceptional customer experiences, empowering individuals and businesses to achieve their goals.

**Job Description:**

We are seeking a skilled CX Specialist to join our team. The successful candidate will be responsible for carrying out extensive market research and competitor analysis to determine consumer needs in the finance sector. They will design and plan initiatives to improve overall customer experience and drive revenue growth.

The ideal candidate will have strong analytical skills and the ability to analyze customer feedback and comments to identify areas for improvement. They will also collaborate with the marketing team to review materials highlighting product features and benefits for digital campaigns.

  • Conduct Market Research: Gather insights from customers to inform business decisions.
  • Analyze Customer Feedback: Identify areas for improvement to enhance customer satisfaction.
  • Design Initiatives: Develop plans to improve customer experience and drive revenue growth.
  • Collaborate with Marketing: Review materials to ensure effective communication of product features and benefits.