Customer Experience Specialist

3 days ago

Riyadh, Ar Riyāḑ, Saudi Arabia BaseTeam Recruitment Full time

Emdad Al Khebrat is looking to hire a Customer Experience Specialist

Employment Type: Full Time

Location: On-site

Job Description:

The Customer Experience Specialist will play a pivotal role in driving customer satisfaction and loyalty through insightful data analysis and proactive relationship management. This mid-career position requires a highly competent individual capable of interpreting customer feedback and trends to formulate actionable strategies. The successful candidate will demonstrate a thorough understanding of customer journey mapping, employ critical thinking to resolve complex customer issues, and collaborate closely with cross-functional teams to enhance service delivery. The role requires not only exceptional communication and interpersonal skills but also a commitment to continuously optimize the customer experience through innovative problem-solving approaches and a customer-centric mindset.

Job Requirements:

  1. A bachelor's degree in Business Administration, Marketing, or a related field.
  2. Minimum of 3 years of experience in customer service or customer experience roles, preferably in a mid to large-sized organization.
  3. Proven track record of using customer feedback and analytics to inform service improvements or product enhancements.
  4. Expertise in customer relationship management (CRM) software and other data analytics tools.
  5. Strong project management skills, with ability to lead initiatives and manage multiple tasks concurrently.
  6. Exceptional analytical skills with a keen ability to interpret large sets of data and extract actionable insights.
  7. Ability to develop and maintain strong relationships with internal and external stakeholders.
  8. Flexibility to adapt to changing priorities and a fast-paced environment while maintaining high quality standards.

Job Responsibilities:

  1. Perform in-depth analysis of customer feedback data to identify trends and actionable insights that can enhance customer satisfaction.
  2. Collaborate with product development and marketing teams to ensure customer needs are prioritized in the service design and delivery processes.
  3. Utilize customer journey mapping techniques to assess and improve the customer experience at various touchpoints.
  4. Implement and manage customer satisfaction surveys and other feedback mechanisms to gauge service effectiveness and customer contentment.
  5. Serve as the primary point of contact for resolving complex customer inquiries, ensuring timely and effective solutions are provided.
  6. Develop and present regular reports on customer experience metrics to executive leadership, showcasing trends and opportunities for improvement.
  7. Train and mentor junior team members on best practices in customer interaction and service excellence.
  8. Champion a customer-first culture within the organization by advocating for customer needs in all business functions.

Required Skills:

  1. Strong verbal and written communication skills, with the ability to convey complex information clearly and concisely.
  2. Proficient in data analysis and reporting tools, including Excel, Tableau, or similar platforms.
  3. Excellent problem-solving and critical-thinking abilities, with a focus on innovative and sustainable solutions.
  4. High emotional intelligence, with the ability to empathize with customers and other stakeholders.
  5. Strong interpersonal skills to build relationships across various departments and with customers.
  6. Effective time management skills, with the capability to prioritize tasks to meet deadlines consistently.
  7. Experience in change management and leading initiatives aimed at enhancing customer engagement and satisfaction.
  8. A proactive and self-motivated approach, demonstrating a strong sense of ownership and accountability for results.
#J-18808-Ljbffr

  • Customer Experience Liaison

    2 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia GES - Global Experience Specialists Full time

    **Job Overview**We are seeking a skilled Customer Care Specialist to join our team in the Riyadh office. As a key member of our team, you will provide sales and general support for exhibitors within the Middle East via various communication methods.**About GES**GES is a global leader in live events marketing, creating unforgettable experiences for brands...

  • Customer Experience Resolution Specialist

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Laverne Group | مجموعة لافيرن Full time

    Job Title: CUSTOMER EXPERIENCE RESOLUTION SPECIALISTJob Description:We are seeking a highly motivated and detail-oriented individual to join our team as a Customer Experience Resolution Specialist. In this role, you will be responsible for analyzing and resolving complex customer issues, ensuring exceptional customer satisfaction.Key Responsibilities:Issue...

  • Customer Service Representative

    2 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia GES - Global Experience Specialists Full time

    At GES - Global Experience Specialists, we are seeking a talented Customer Service Representative to join our dynamic team. As a key member of our sales support function, you will play a vital role in delivering exceptional customer experiences and driving business growth.Job Description:Provide timely and effective responses to customer inquiries through...

  • Sales and Customer Experience Specialist

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Etoile Group Full time

    We are looking for a Sales and Customer Experience Specialist to join our Chanel boutique team. As a key member of our sales floor, you will be responsible for creating a unique shopping experience for each customer.Responsibilities:Welcome and engage with customers to understand their needs and preferences.Provide expert advice on fashion trends and...

  • Merchandise and Customer Experience Specialist

    6 hours ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Arab National Bank Full time

    Arab National Bank seeks a highly skilled Merchandise and Customer Experience Specialist to join its dynamic retail team. As a key member of the store management team, you will play a pivotal role in driving sales growth, enhancing customer satisfaction, and maintaining a strong brand reputation.Your primary responsibilities will include:Developing and...

  • Customer Experience Improvement Specialist

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia HungerStation | هنقرستيشن Full time

    Job DescriptionWe are seeking a highly skilled CUSTOMER EXPERIENCE IMPROVEMENT SPECIALIST to join our team at HungerStation | هنقرستيشن. As a key member of our organization, you will play a crucial role in identifying and addressing gaps in customer experience across all touchpoints.Your primary responsibility will be to liaise with internal teams,...

  • Customer Experience Transformation Specialist

    5 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Cisco Full time

    Job OverviewCisco is a leading technology company seeking an experienced professional to join our EMEA Services, Software & Strategic Sales Organization. As a Customer Experience Transformation Specialist, you will be responsible for driving customer experience transformation and intimacy within our largest account.This role is crucial in growing Premium...

  • Customer Experience Improvement Specialist

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Laverne Group | مجموعة لافيرن Full time

    Job Title: Customer Experience Improvement SpecialistAbout Laverne Group | مجموعة لافيرن:Laverne Group is a leading player in the Cosmetics and Retail industry.Key Responsibilities:Customer Service Performance Monitoring:Review and evaluate customer interactions to ensure adherence to quality standards.Monitor customer service staff's compliance...

  • Customer Experience Specialist

    4 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Revie Full time

    Revie is redefining the renovation process by offering a seamless, end-to-end solution for residential, office, and commercial spaces.About UsWe strive to deliver exceptional customer experiences while driving sales growth.This role combines proactive customer engagement, strategic sales execution, and a dedication to improving the customer journey.Key...

  • Customer Experience Specialist

    5 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Nestlé SA Full time

    Nestlé Nespresso SA is a leader in the portioned coffee sector, dedicated to delivering exceptional customer experiences and driving business growth. Our team is passionate about creating meaningful and memorable customer experiences on the sales floor.This role requires a strong leader who can inspire teams with a passion for service excellence and create...

  • Sales Support Specialist

    2 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia GES - Global Experience Specialists Full time

    Greetings from GES - Global Experience Specialists! We are a global, full-service face-to-face live events marketing partner, creating unforgettable experiences for our clients. Our mission is to deliver memorable event experiences, and we count on talented professionals like you to help us achieve this goal.Job Overview:We are currently recruiting a Sales...

  • Client Support Specialist

    2 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia GES - Global Experience Specialists Full time

    **Role Summary**The Customer Care Specialist will be responsible for providing exceptional service to exhibitors, handling inquiries, and resolving issues. This role requires strong communication skills, attention to detail, and proficiency in Microsoft Office.**Company Overview**GES is a global company with a presence in the Middle East, specializing in...

  • Customer Experience Growth Advisor

    6 hours ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Amazon Full time

    **Job Description:**We are seeking an Amazon Connect Business Value Specialist (BVS) to join our team. As a BVS, you will work closely with customers and help them maximize the financial benefits of their use of the Amazon Connect application. You will conduct in-depth analyses of the customer's contact center operations and usage patterns, provide...

  • Customer Experience Senior Specialist

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia HungerStation | هنقرستيشن Full time

    Identifying ideal customer profiles and mapping customer journeys to identify the gaps in customer experience across all touchpoints, for all kinds of customer interactions, transactions and engagements - from purchase to product return to customer support.Liaise with internal teams such as marketing, sales, product development, account management, billing,...

  • AWS SA

    6 hours ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Amazon Full time

    AWS SAs (Specialist Solutions Architects) craft scalable, flexible, and resilient technical architectures that address customers' challenges. As a Customer Experience Leader, you'll be responsible for guiding customers through the process of refactoring applications or designing entirely new cloud-based systems.About the Job DescriptionThis role requires...

  • Customer Experience Strategist

    1 day ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Avensys Consulting Full time

    Avensys Consulting is a leading IT professional services company with a decade-long success story. Our comprehensive service spectrum encompasses enterprise solution consulting, business intelligence, and managed services.Job Summary:The Customer Experience Manager will oversee and enhance customer service operations and customer journey across all...

  • VP of Customer Experience

    6 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia webook We're All About Fun Full time

    About the TeamWe are seeking an experienced VP of Customer Experience to lead our customer-facing initiatives. As a key member of our team, you will develop and execute comprehensive customer experience strategies that drive business results.Key Responsibilities:Develop and implement a customer-centric marketing strategy aligned with business objectives.Lead...

  • Customer Experience Manager

    1 day ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Avensys Consulting Full time

    Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation, and managed services. Given our decade of success, we have evolved to become one of the top trusted providers in Singapore and service a client base across...

  • Customer Engagement Specialist

    6 hours ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Mastercard Incorporated Full time

    Customer Engagement Specialist">We are seeking a highly motivated Customer Engagement Specialist to join our team. As a key member of our customer engagement department, you will be responsible for developing and implementing customer engagement strategies that drive customer loyalty and retention.">Key Responsibilities:">">Develop and execute customer...

  • Customer Experience Expert

    2 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia BaseTeam Recruitment Full time

    Job DescriptionThe Customer Experience Expert will play a pivotal role in driving customer satisfaction and loyalty through insightful data analysis and proactive relationship management.Main Responsibilities:Perform in-depth analysis of customer feedback data to identify trends and actionable insights that can enhance customer satisfaction.Collaborate with...