Rapiscan Systems Technical Support Professional

2 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia OSI Systems, Inc. Full time
Software/IT Support Job Overview

We are seeking an experienced Software/IT Support professional to join our team in Riyadh, Kingdom of Saudi Arabia. As a key member of our technical support team, you will be responsible for diagnosing and remediating IT and software issues, configuring systems to integrate with customer network solutions, and providing expert troubleshooting and maintenance services. You will work closely with our UK and US teams to diagnose and remediate IT and software issues, configure software and IT systems, and provide expert support to our customers.

Responsibilities
  • Diagnose and remediate IT system-related issues, including hardware and software problems.
  • Configure and troubleshoot Active Directory, Windows OS, and virtualization technologies.
  • Provide 2nd/3rd line support for IT systems, including network connectivity and hardware issues.
  • Install and test software releases, monitoring efficacy and collecting logs.
  • Act as a conduit for customer feedback on software and provide 2nd/3rd line support for software systems.


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