Software Support Specialist
3 days ago
Rapiscan Systems, a leading provider of detection technology, is seeking an experienced Software/IT Support professional to join our team in Riyadh, Kingdom of Saudi Arabia. As a key member of our technical support team, you will be responsible for diagnosing and remediating IT and software issues, configuring systems to integrate with customer network solutions, and providing expert troubleshooting and maintenance services.
Responsibilities
- Diagnose and remediate IT system-related issues, including hardware and software problems.
- Configure and troubleshoot Active Directory, Windows OS, and virtualization technologies.
- Provide 2nd/3rd line support for IT systems, including network connectivity and hardware issues.
- Install and test software releases, monitoring efficacy and collecting logs.
- Act as a conduit for customer feedback on software and provide 2nd/3rd line support for software systems.
Requirements
- 5+ years of related experience in IT and software.
- Familiarity with Windows OS, Active Directory, and virtualization technologies.
- Advanced experience in networking, VLAN, VPN, and Firewall configurations.
- Experience working in a global environment across multiple time zones.
- Ability to work and reside in the KSA.
- May involve some international travel.
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