Real Estate Sales Quality Assurance Manager
6 days ago
Job Summary:
The Sales & Telesales Quality Assurance Supervisor is responsible for monitoring, evaluating, and improving the call quality of a team of 20 sales and telesales agents in the real estate sector. This role ensures that all calls align with company standards, sales strategies, and customer engagement best practices to maximize conversion rates and client satisfaction.
Key Responsibilities:
- Monitor outbound and inbound sales calls to ensure agents follow company scripts and sales techniques.
- Assess call recordings, live calls, and chat interactions for compliance with sales processes and customer service excellence.
- Develop and maintain call quality scoring systems to evaluate agent performance.
Sales Performance Coaching & Training:
- Provide one-on-one coaching sessions to improve agent sales pitch, objection handling, and closing techniques.
- Conduct training workshops on sales call strategies, client relationship management, and effective communication.
- Ensure agents effectively promote real estate properties, upsell services, and meet client needs.
Performance Tracking & Reporting:
- Track key performance indicators such as conversion rates, customer satisfaction, script adherence, and call handling efficiency.
- Generate weekly and monthly reports highlighting trends, strengths, and areas for improvement.
- Work closely with the Sales Manager and Team Leaders to enhance overall team performance.
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