Call Center Operations Manager

3 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Arab National Bank Full time

The Arab National Bank's Perfume & Cosmetics division is seeking a seasoned leader to fill the position of Call Center Supervisor. As a key member of our team, you will be responsible for overseeing daily call center operations, ensuring adherence to company policies and procedures.

Key Responsibilities:

  1. Oversee call center staff, providing guidance and support to ensure seamless service delivery.
  2. Monitor performance metrics, identifying areas for improvement and implementing strategies to enhance customer satisfaction.
  3. Collaborate with other departments to ensure effective communication and service delivery.
  4. Recruit and onboard new call center staff, developing their skills and product knowledge.
  5. Stay up-to-date on industry trends and best practices to optimize call center operations.

Requirements:

  • Proven experience in a supervisory role within a call center environment.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal abilities.
  • Ability to analyze data and make informed decisions.
  • Fluency in both Arabic and English is preferred.

Benefits:

  • Competitive compensation package.
  • Ongoing training and development opportunities.
  • Collaborative work environment.


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