Call Center Performance Analyst
2 days ago
Landmark Arabia is seeking a skilled Call Center Performance Analyst to join our team. In this role, you will be responsible for analyzing data insights to identify trends and areas for improvement in call center operations.
Responsibilities
- Analyze data insights to identify trends and areas for improvement in call center operations.
- Develop and maintain accurate databases to ensure data integrity.
- Provide recommendations based on data analysis to improve business decision-making.
Requirements and Skills
- Bachelor's degree in business administration, information systems, statistics, or a related field.
- Proficiency in Microsoft Office, especially Excel.
- Experience with reporting tools like Power BI or Tableau.
- Strong analytical and problem-solving abilities.
- Excellent attention to detail and organizational skills.
- Effective communication and interpersonal skills.
- At least 1-2 years of experience in data reporting, analytics, or a call center environment.
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