Freight Forwarding Specialist

2 months ago


Jeddah, Makkah Province, Saudi Arabia Alireza Full time
Job Title: Freight Forwarding Coordinator

As a key member of our logistics team at Alireza, you will play a crucial role in ensuring the smooth processing of customers' shipments. This position requires exceptional customer service and support skills to allocated accounts.

  • Process bookings from customers, arranging shipments from origin to final delivery point.
  • Coordinate with overseas partners to arrange shipments, maintaining open communication to ensure timely and accurate bookings.
  • Provide quotations to partners and customers, ensuring transparency and competitiveness.
  • Regularly update customers on shipment status, ensuring timely and efficient communication.
  • Request necessary information from customers to facilitate customs clearance and delivery.
  • Negotiate rates with partners, carriers, and local transporters to secure the best possible costs for customers.
  • Create jobs in operating systems, ensuring seamless integration and efficiency.
  • Liaise with shipping lines, LCL operators, and service providers to arrange releases, deliveries, and payments.
  • Resolve service failures, delays, or problems with partners and service providers to customer satisfaction.
  • Update and maintain shipping line rates and customer schedules.
  • Maintain and achieve KPI service standards.
  • Collaborate with management, account managers, and sales teams to develop new business opportunities and maintain customer relationships.
  • Work effectively with team members to ensure good operating procedures and practices.
Requirements
  • Bachelor's degree in a related field.
  • Minimum 2-3 years of experience in Freight Forwarding.
  • Proficient in Microsoft Office.
  • Operational knowledge of regulatory procedures and governmental requirements.

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