Digital Support Services Lead
5 days ago
The IT Service Supervisor will be responsible for leading the technology infrastructure team at Saudi Petroleum Services Polytechnic, ensuring seamless IT service delivery and driving operational excellence. This key role requires a proactive and detail-oriented individual with a strong background in IT service delivery management.
Key Accountabilities:
- Manage service requests, resolving issues promptly and efficiently.
- Develop and optimize workflows to enhance the efficiency of incident and problem resolution.
- Drive continuous improvement in IT service delivery by identifying opportunities to streamline processes and foster collaboration.
- Monitor and report on operational performance, ensuring adherence to SLAs and service commitments.
- Oversee change management processes to ensure smooth implementation of service modifications with minimal disruption.
Requirements:
- Bachelor's degree in Information Technology or a related field.
- Proven 2-4 years of experience in IT service delivery management with a focus on change management principles.
- Strong knowledge of IT service management frameworks (e.g., ITIL).
- Excellent leadership and communication skills, with a customer-centric approach.
- Ability to analyze data and produce insightful reports on performance and service quality.
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