Experience Excellence Lead
3 days ago
This role requires an experienced leader to develop and execute a comprehensive customer experience strategy, driving customer satisfaction, engagement, and brand loyalty.
Key Responsibilities:- Strategic Planning: Develop and execute a customer experience strategy aligned with the company's business goals and growth objectives.
- Journey Mapping & Process Improvement: Design and optimize the customer journey, identifying pain points and opportunities for improvement in sales, construction, and property management processes.
- Customer Service Training: Develop and implement customer service training programs for frontline teams.
- Digital Transformation: Leverage technology to enhance customer interaction and support, including AI chatbots, self-service portals, and mobile apps.
- Team Development: Build and manage a high-performing customer experience team, providing mentorship, training, and professional development opportunities.
- Cross-Functional Collaboration: Work closely with internal teams, including development, design, sales, customer operations, marketing, construction, and asset management.
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Guest Experience Coordinator
3 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Pause Experience Company, PAUSEAWAY (R) Full timeWe are seeking a skilled Front Office Supervisor to lead our front office team and deliver exceptional guest experiences. As a key member of our team, you will oversee daily operations, manage guest interactions, and contribute to enhancing the overall guest journey.Key Responsibilities:Manage guest relationships, ensuring seamless check-ins and check-outs,...
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Operations Excellence Lead
7 hours ago
Riyadh, Ar Riyāḑ, Saudi Arabia alfanar Group Full timeAbout the OpportunityThis Operations Excellence Lead role is responsible for leading the development and implementation of operational excellence initiatives across the organization.The successful candidate will have a strong background in operations management, excellent leadership skills, and the ability to drive cultural change.Lead the development and...
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Procurement Excellence Lead
1 day ago
Riyadh, Ar Riyāḑ, Saudi Arabia Thales Full timeJob OverviewThe Procurement Excellence Lead will be responsible for developing and implementing best practices in procurement across the organization. This role requires a strong understanding of procurement principles, policies, and procedures, as well as excellent communication and negotiation skills.Key Responsibilities:Develop and implement procurement...
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Excellence Director Lead
3 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Arthur Lawrence Full timeWe are seeking a seasoned professional to lead our excellence initiative as a Director Excellence.ResponsibilitiesThe successful candidate will be responsible for:Driving the implementation of corporate excellence and quality management practices.Developing and maintaining quality frameworks and standards.Leading a high-performing team to achieve excellence...
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Operational Excellence Lead
2 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia The Coca-Cola Bottling Company of Saudi Arabia Full timeJob SummaryThe Coca-Cola Bottling Company of Saudi Arabia is seeking an experienced Operational Excellence Lead to join its team. As a key member of the QHSE department, you will be responsible for leading the implementation and oversight of operational excellence initiatives to ensure compliance with safety standards.Your primary focus will be on designing...
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Hospitality Experience Coordinator
4 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Pause Experience Company, PAUSEAWAY (R) Full timeWe believe that delivering unforgettable experiences starts with our front line, our Guest Relations Specialist. This role is the main touchpoint with our guests, ensuring all their requests are met and that they are satisfied with their experience.Key Responsibilities:Orchestrate day-to-day Front Office operations, from reviewing arrivals, room allocations,...
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Operational Excellence Lead
24 hours ago
Riyadh, Ar Riyāḑ, Saudi Arabia Total-TECH Co. Full timeCompany OverviewTotal-TECH Co. is a leading provider of IT infrastructure and managed services. We are committed to delivering exceptional service and building long-term relationships with our customers.Job SummaryWe are seeking a highly skilled Operational Excellence Lead to join our team. The successful candidate will have a strong understanding of ITIL...
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Operations Excellence Lead
5 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Edelman Full timeAbout UsEdelman is a global leader in our industry, committed to pushing boundaries and innovating. Our mission is to reimagine a future where the currency of communication is action, where boldness is possibility, empathy is progress, and curiosity is momentum.We understand the importance of diversity, equity, inclusion, and belonging (DEIB) in creating a...
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Business Excellence Lead
5 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Tamara Full timeTamara, a fintech unicorn backed by Sanabil Investments, SNB Capital, Checkout.com, and other prominent investors, is seeking a talented Business Excellence Lead to join its team. As part of our 12-month graduate program, you will have the opportunity to work on high-impact projects and develop your skills in strategic planning, stakeholder management, and...
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Sales Excellence Lead
5 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Afuturewithus Full timeAs a Sales Excellence Lead at Al-Futtaim Mobility Solutions, you will have the opportunity to drive business growth and improve customer satisfaction. We are looking for a highly motivated and results-driven professional who can develop and implement strategies to achieve sales excellence.About the CompanyAl-Futtaim Group is one of the most diversified and...
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Operations Excellence Lead
3 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia مفيد | MUFEED Full timeJob DescriptionWe are seeking a skilled Industrial Process Specialist to join our team at Mufeed. As a key member of our Operations Excellence department, you will be responsible for leading process redesigns, implementing lean manufacturing principles, and driving efficiency gains.Responsibilities:Leverage data analytics to identify areas for improvement...
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IT Service Excellence Lead
2 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Ejada Systems Limited. Full timeEjada Systems Limited is seeking a highly skilled IT Service Excellence Lead to join our team. As an ITSM/GRC expert, you will play a crucial role in shaping our IT service delivery practices.Key Responsibilities:Performance Monitoring and Improvement:Monitor IT service performance metrics to identify trends and areas for improvement.Develop and implement...
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Project Excellence Lead
1 day ago
Riyadh, Ar Riyāḑ, Saudi Arabia Müller's Solutions Full timeMüller's Solutions is a dynamic company that empowers businesses to achieve excellence through innovative tech services. We are currently seeking a skilled Agile Project Manager to join our team for a 6-month project with a reputable Bank in the Kingdom of Saudi Arabia.This role is ideal for a motivated and organized individual who has previously worked...
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Alexa Experience Lead
3 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Succera-GCC Full timeIf you're looking for a challenging and rewarding career opportunity, this could be the role for you.About the JobWe're seeking a highly skilled Service Delivery Manager to join our team. In this role, you'll be responsible for leading a team of customer support specialists to deliver exceptional customer experiences across all digital channels.Key...
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Front Office Team Lead
3 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Pause Experience Company, PAUSEAWAY (R) Full timeWe are looking for an experienced Front Office Supervisor to lead our front office team and drive business growth. As a critical member of our team, you will oversee daily operations, manage guest relationships, and contribute to enhancing the overall guest experience.Key Responsibilities:Manage guest interactions, ensuring seamless check-ins and check-outs,...
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Business Excellence Lead EEMEA
4 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Danaher Full timeJob DescriptionThe Commercial Excellence Senior Manager EEMEA will be responsible for driving commercial and business excellence in EEMEA, covering direct and indirect channels. This role requires close collaboration with Regional Commercial Directors to design, implement, and improve key commercial processes and systems supporting customers.This position is...
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IT Operations Excellence Lead
3 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Devopshunt Full timeJob DetailsWe are looking for a skilled DevOps Engineer to join our team at Devopshunt. The ideal candidate will have excellent technical skills, strong problem-solving abilities, and experience working in an agile environment.Key ResponsibilitiesCI/CD PipelinesImplement and manage continuous integration (CI) and continuous delivery (CD) pipelines.System...
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Immersive Experience Lead
4 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Qsas | A PIF Company Full timeAbout the RoleThe ideal candidate will be responsible for driving the development and delivery of immersive experiences that exceed expectations.Key Responsibilities:Strategic Leadership & ManagementDevelop and execute comprehensive project plans, ensuring timely delivery and staying within allocated resources.Foster strong relationships with key...
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Omni-Channel Experience Lead
5 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Chalhoub Group Full timeOmni-Channel Experience Lead RoleThe Omni-Channel Experience Lead is responsible for leading the development and implementation of omni-channel experiences that deliver exceptional customer satisfaction. This involves collaborating with support services, participating in brand meetings, and fostering a culture of transparency and accountability within the...
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Quality Excellence Lead
2 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Marriott International Full timeJob DescriptionWe are seeking a highly motivated and experienced Quality Manager to join our team at JW Marriott. This role is responsible for ensuring that all aspects of the hotel's operations meet the company's quality standards.The ideal candidate will have a strong background in quality assurance, quality control, or a related field, and a proven track...