IT Service Excellence Lead

5 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Ejada Systems Limited. Full time

Ejada Systems Limited is seeking a highly skilled IT Service Excellence Lead to join our team. As an ITSM/GRC expert, you will play a crucial role in shaping our IT service delivery practices.

Key Responsibilities:
  • Performance Monitoring and Improvement:
    • Monitor IT service performance metrics to identify trends and areas for improvement.
    • Develop and implement strategies to address performance degradation issues.
    • Maintain relationships between ITSM modules, including INC, PBI, CRQ, and WO.
  • Performance Reporting:
    • Generate regular reports on IT service performance.
    • Analyze performance data to identify areas for improvement.
    • Presents performance reports to key stakeholders.
  • Process Improvement:
    • Identify opportunities to improve IT processes.
    • Implement process changes to enhance efficiency and effectiveness.

This dynamic role requires strong collaboration and communication skills, as well as the ability to adapt to changing priorities.



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