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Alexa Experience Lead

7 days ago

Riyadh, Ar Riyāḑ, Saudi Arabia Succera-GCC Full time

If you're looking for a challenging and rewarding career opportunity, this could be the role for you.

About the Job

We're seeking a highly skilled Service Delivery Manager to join our team. In this role, you'll be responsible for leading a team of customer support specialists to deliver exceptional customer experiences across all digital channels.

Key Responsibilities
  • Develop and implement processes to improve customer satisfaction.
  • Collaborate with stakeholders to develop and launch new features and products.
  • Analyze customer feedback to identify areas for improvement.
Requirements
  • Prior experience in a leadership role, preferably in the customer-facing industry.
  • Excellent communication and interpersonal skills.
  • Ability to motivate and develop high-performing teams.