Hotel Operations Manager

3 days ago


Jeddah, Makkah Province, Saudi Arabia Shangri-La Group Full time

Anchored on the Red Sea waterfront, Shangri-La Jeddah sets a new standard for luxury in the city.

Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside.

  • 203 stylish rooms and suites plus 17 luxury serviced apartments
  • 4 restaurants and lounges, including the legendary Shang Palace
  • Convenient for Jeddah's popular landmarks and Red Sea Mall

Job Summary:

The Night Manager ensures that the overnight shift runs smoothly, maintaining guest satisfaction through inspections and feedback.

Responsibilities include:

  • Supervising the overnight team in hotel operations
  • Meting and greeting late arrivals and early departures to ensure overall guest satisfaction
  • Handling incidents and reporting to management with detailed incident reports
  • Executing overnight task lists for hotel systems
  • Having knowledge of general hotel operations, OPMS, and current policies and procedures


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